Grand Hotel at Mountaineer

The facility and rooms are very nice. The people are very friendly and helpful. I was there for two days and all the restaurants in the resort were closed aside from a snack bar. This would not be so bad but the location of the resort is several miles from anywhere else to eat. They advertise that they are pet friendly. I booked online and paid. Then once I get there I find out there is an $89.00 pet fee. 🤦

The air quality of the casino was awful. It didn't matter if you were in the non smoking side or not...you were smoking. The room was not what I would expect for the cost. The bed was hard, very uncomfortable and the temperature in the room wasn't controlled no matter what you set it to. The food...ahh the food. Well, after ordering a burger and eating only 1/4 of it and a Margherita that tasted musty, I spent the evening with my head over a not so clean toilet! While down there, your floors aren't clean either. Attempted to find a good cup of coffee before checking out, severely early, I asked the gentleman at the front desk if he could direct me to a cup of coffee that didn't taste of a horses ass. He suggested Big Al's. Nope...still like a horses ass and a not so friendly staff. I suppose that's what $7.00 coffee tastes like..?? We will not return nor recommend to say the least. Oh yes and if you advertise a Spa, maybe having it open so I could waste some more money would've been a good option seeing how every aspect of our visit was a bust.

Love the rooms in the Tower. The smell of the Spa lingers thru the hallways. I love the games and atmosphere. Could have better coffee. The restaurants are also great. Need to comeback with pork tenderloin sandwiches cutlets.

U only get your room cleaned once a week, but u gotta tell them to clean it.. U have to go get your own towels every 2 days. Hallways are dirty needs vacuum bad . Their service sucks for $ 750 a week . I mean, who wants to sleep on dirty sheets . They need more cleaning people or a better manager looking over the place. The staff is very nice just their policy's suck.

Do not visit. I was here for a business trip in the "lodge". The carpet is so old that you can't roll your bag down the hall. Outdoor locks are inoperable so anyone can come into your hall, it is not safe. The water is so hot that it causes burns on contact. No microwave. Room temperature control is from the 1970s. HVAC blows shitty air into your room, no door seals. I have stayed at a travel lodge better than these rooms. Never again.