Holiday Inn Weirton-Steubenville Area

This place is disgusting. Hair in the bed, toilet nasty, 1988 a/c unit sounds like a diesel engine, facility outdated, etc. I didn’t have these dilutions of grandeur that this hole would be a great place, but I didn’t think it would be this nasty for $200 a night!!! Motel 6 is 2 steps above this.

Linda, at Steubenville Weirton, WV holiday was extremely unhelpful and continued to blame her employee. She also explained the process of the $20 hold for my room three times to which I explained that there are 3 charges for which one was refunded. She could not explain why my card was charged three times and got increasingly defensive. I told I was not in need of the money but that I was concerned that it had been charged so many times. Additionally, when we booked the room, I understood that part of the payment was in points and part was my responsibility. When I arrived the lady at the desk I checked in with said it had all been covered by points but when I check my cc statement it showed a charge of $113. The supervisor Linda stated that she was confused on how it works and that she can’t see how I pay when points are used. I explained that I was prepared to pay for part of my room but did not like being told it was covered by points to then see a charge. I stated that we would just call diamond elite to which to snidely responded that they would have us call her back. She was increasing argumentative, offered no apology and escalated the situation. Seems as though she may need demoted or additional training.

Good location, bereavement discount. Our room was clean , I needed that 30 min hot shower the water didn't run out. The bed was clean/comfortable enough and staff friendly. I gave four stars because water was 2$ a bottle the snacks were very pricey and just price in general for the size of the room. *Update* I now work for the holiday in and I love it.... I took a lint roller to the bathroom floor when we arrived 🤣 seriously tho, these rooms are very clean and well maintained. Whoever cleaned room 404 before we arrived, bravo!

It could use an update, but overall was a good experience. They have a large yard that they let guests use next to their outdoor swimming pool. Many softball teams took advantage of this and the hotel does a great job allowing everyone to enjoy.

My husband and I stayed for several nights and had such a wonderful experience. The staff was absolutely incredible - friendly, welcoming, and so kind. Josie was amazing and made us feel very welcome. My husband and I were home for the holiday and spent several nights here for a wedding. We had our two small dogs with us and they gave us two small toys for our little ones. That was the first time we have seen this and it was such a sweet touch. The toys are their favorites. I'd stay here again in a heartbeat.