Grand Hotel at Mountaineer

Nice place started out with some nice fat 35-1 wins on straight up roulette got me a good head start in wins for the eve. Migrates to the house tracks and couldn’t lose!! It was just one of those a awesum nights you dream of. I ended up staying for many hours and left a WINNER! highly recommend!

Slots are extremely tight, don't waste your gas driving here. Whole place is old and outdated. In smoking section you have to wait around until you see a waitress to get a pop or water. Never going back

I love playing here but I really miss the seafood buffet. I think once they eliminated all buffets that it really hurt attendance. People want the full experience. Dinner, drinks, followed by fun and games. The other restaurants are great but I think their buffet was the big draw!

This casino really isn't that great to be honest. Not only is it in the middle of nowhere but the outside of the building needs some serious TLC. Staff are great and friendly. The food leaves a bit to be desired and unless you choose to visit on a Friday or Saturday (the casinos busiest time), you won't be able to eat at the "fine dining" restaurant because it's only open on Friday and Saturday evenings. Now let's address the hotel "resort" portion of this casino. First problem is that one side of the hotel has no elevator (the lodge). It's walk up only. When the tower portion (which has an elevator) is full, your only option is the walk up. The second problem is that you can't book a single bed room (which would be cheaper). The only options are double queen or double king, and it's pricey. They tack on a "resort fee" on the rooms (an extra $16 plus tax) to the already ridiculous room rate, and the rooms have ZERO room service available. You can't order from the restaurants in the casino and have it delivered to you. If your room is in the lodge, prepare to walk all the way to the restaurant and all the way back. Housekeeping will bring you towels or sheets but they will NOT clean your room until you check out. This place is run with bare bones staffing. If you're there just to gamble then this would be perfect for you, but if you're booking a room here for an anniversary or special occasion, thinking you're about to get a real "resort" experience, save your money and book elsewhere. Trust me. Overall the place is OK for where it's located and it's nice for gambling but I wouldn't go out of my way to book a room there for a vacation resort experience. Although I hear that the pool is pretty good in summer and the "spa" is also sufficient. Don't take my word for it tho, go check it out for yourself if you're ever in the middle of nowhere West Virginia panhandle !

We like Mountaineer Resort and Casino, but are disappointed they've moved backward when it comes to responsible resource use and reducing unnecessary waste. We stayed in the casino hotel overnight (despite the deceptive and uncalled for $15 "resort fee") and dined at the Mahogany Sports Bar. The food was decent and came served on a real (ceramic) plate. But everything else was single use plastic, which gave the meal a very low rent feel. Our dinner drinks came in plastic cups, the coleslaw came in a Styrofoam container (with a plastic lid), the tartar sauce came in a plastic container with a plastic lid, the salad dressing came in a single-use aluminum pouch, and the utensils were of cheap plastic., wrapped in a plastic bag. On the casino floor, we were surprised to learn that the main bar (and presumably the others) no longer serve draft beer - all drinks come in an aluminum can or glass bottle. Mixed drinks are served in plastic cups. Not only does the plastic servingware cheapen the feel of Mountaineer's dining (especially) and drink offerings, but there are no recycling bins. It's a "safe bet" that about zero percent (probably, actually zero percent) of Mountaineer's aluminum cans and bottles are recycled. Other motels we've been in at least offer guests the option of opt-in recycling at common area and/or room recycling bins. Many have also moved to wall mounted- shampoo/ conditioner/ body wash dispensers rather than the wasteful, disposable little plastic bottles. Not here. In a time when more and more people are concerned about the environment and want to do our part, Mountaineer Casino is moving in the wrong direction.