Comfort Inn

As many hotels have started doing, housekeeping us upon request. But, unlike other hotels, they do not swap your towels out in your room. You put them outside your room. At some point during the day, they will leave you new ones in a bag outside your room, but you may not get exactly what you put outside either, at least not every time. On one occasion, they did not pick mine up until 2 days after even though I pit them out first thin in the morning like every other time. My room AC did not work very well, but this was not apparent while it was in the 40s for most of my stay, but the last couple of days it approached 80 each day and while my room temperature was tolerable, it was not as cool as I would have liked, I didn't bother requesting it to be fixed because the same day as it was obvious the AC was not performing as it should, the entire hotel lost hot water until sometime in the night after I had to take a cold shower. Some guests basically were allowed to party till past 10 pm with loud music from their vehicle parked next to the curb of the hotel, not in a parking spot, but rather by the barbecue pit in the fire lane. This started on my last few days of my 2 week stay, so I did not change hotels over it, but had it started in the first few days, I would definitely have. I would recommend finding somewhere else to stay if you can.

Absolutely 10 out of 10 would not recommend!! My family along with another family were stuck on the elevator for an hour. The hotel front desk claimed they had contacted the fire department to come help. Come to find out that was a lie, we had to call 911 30 minutes into the ordeal-which the fire department said it was the first time hearing about it. We were running late for my sons wrestling district. We did not have time to stop and talk to the front desk, so we called them later in the day. I asked for a return call from the general manager-he knew of the situation, acted as if I was lying when he called me back. Even though the other family told the front desk our names and that we could not stick around. Not even an apology. WOW!! The last time the elevator had been serviced was January 2023-talk about a fire hazard!! Not to mention the taumatized children and families that were stuck on the elevator during this time. Very disappointed in how this was handled!!!

Well, here's a pretty honest review from someone that travels a lot. Please avoid this hotel at all costs. The room was decent and clean, but that is where all the niceties end. Bathroom: extremely small with zero ventilation. Basic sheet of toilet paper test was negative. No airflow at all through the vent. So if you have kids and shower with the door closed, don't take a hot shower. The steam has nowhere to go and will choke you out like it did to my wife. Staff is aware of the problem but unwilling to help. Shower bar was pulled down to chin height, and it was fixed that way, so it looks awful and the shower curtain drags on the floor outside of the shower. Room: Nice and clean as I stated before. TV wouldn't work and when my wife called down to ask for help, she was told it was a Comcast problem and to find another form of entertainment. Not once, but twice. Piss poor service training at this point. Amenities: Breakfast on both days was cleaned up and gone before the 9AM end time. Generally not an issue for me as I'm out at 5AM, but the wife and kids went downstairs at 8:45AM to see everything put away and breakfast done, over with, and cleaned up. Not really stellar service, especially during Spring Break when most adolescents and caretakers are enjoying some extended sleep and late night family time. Pool: No holding back here. Totally freaking gross. Water was green with visible sand and dirt at the bottom. The hot tub was drained. I asked the service staff if the hot tub was going to get refilled soon. The response I got was an "I don't know" and a "it needs a jackhammer taken to it". Not the response a customer is expecting. Service: Service staff needs considerable training on customer interaction. Also need to recognize that if you employ staff that spends more time smoking than working, not only will critical tasks and services not get done, but everyone they interact with will come away holding their nose and coughing from the ash tray stench. Side Note: I ran a trucking company for many years and the smell of smoke never really bothered me during driver meetings or when I worked at a bar. However, if all you do is smoke and drink red bull without showering, you will have a very distinctive smell about you. And not one that will leave a good impression on customers. I also grew up in the swamps along the Ohio river. Playing in creeks, catching crawdads, and swimming in ponds was the my childhood. So if your pool causes me to have flashbacks of DuPont wastewater streams, then it's time to break out the skimmer, pool vacuum, and test kit.

Very nice staff, reasonable rates, excellent breakfast, clean, they go out of there way to make you as comfortable as possible!! Alot of stores near by, I would give A higher rating if I could! I'm very very picky about where I stay, And I'm the first to complain when something is wrong! I will for sure stay here again!!

Checked in on a Friday toilet was clogged. Saturday morning let the staff at main desk know about the issue and she was going to get me a plunger to do it myself. I had to get to my appointment and couldn't take care of it at that moment. Came back Saturday evening and the desk clerk was more than willing to give me a plunger to play plumber for a problem that existed before I even checked in. No one did anything during the day while I was gone. I plunged the toilet myself with no mess. I checked out Sunday morning and left the room very clean. By Wednesday I have a $150.00 charge on my credit card. When I called the front desk to question the charge they accused me of leaving feces all over the room, on towels and the bedding. It's an absolute scam because the room was absolutly clean when I left it. What recourse do I have but a lousy review? Do I have to start videoing my room before I leave it? I'm done with Comfort Inn and everyone is going to know it.