Mountaineer Casino Resort

Casino is horrible. No new games and payout is horrible. Rooms in the Tower are bigger than average, but the sheets have been stained 2 visits in a row and it smells like the prior occupant’s after shave so pretty sure the sheets weren’t changed. If it is free, it is adequate. If you are paying, don’t do it. Comped meal s are very limited so don’t be tricked. I would not recommend.

My boyfriend and I came here for a spontaneous date night trip. We stayed in the tower. The rooms were really spacious and clean. We had a nice view. The casino floor was huge, and they offered a lot of different table games. I recommended checking out Spanish 21 if you go! We ate at a restaurant called Gatsby and the food was delicious. The pool and hot tub were decent. The service at the restaurant and tables were great and they were very friendly. We had a great time. I would recommend checking this place out for date night.

I just wanted to take the time to leave a quick review (which I absolutely NEVER do) I've been coming to mountaineer for years now! I love EVERYTHING about it. It's such a great "get-away" to have some fun for a couple days! I feel confident saying that anyone who's complaining & leaving negative reviews has nothing better to do. It's not like the rooms cost a $1000 a night they're completely suitable for the price.

The Mountaineer is a mixed bag. What I do like is the service. They are attentive & will help if you need it. The location is decent albeit a bit of a drive to get to. Personally I’d prefer a better location but it’s not bad. The casino itself offers more than Hollywood Gaming & is bigger but is also dirtier imo. The worst part about this casino are the rooms which are outdated & not good to look at or sleep in. The bed was hard & it didn’t look pretty. For a casino making this much money, they really failed in that department. Overall, it’s a decent casino but I advise not to stay in the hotel & go to Hollywood Gaming instead if you can. This was decent but there’s better out there. This is like a cheap knockoff of better casinos. Only recommended if you live close.

### Review of the Mountaineer Hotel & Casino **Overview** The Mountaineer Hotel & Casino, having recently undergone ownership changes, presents a mixed bag of experiences that reflect both its strengths and areas needing significant improvement. While certain aspects of the facility, such as room accommodations and staff professionalism, stand out positively, several operational decisions and changes have raised concerns among guests. **Gaming Experience** One of the most notable shifts has been the increase in minimum bets for slot machines. Previously, players could enjoy a wide variety of machines with minimum bets ranging from 20 cents to 40 cents. Currently, the majority of these machines operate within the 60 cents to 88 cents range, which has adversely affected the gaming experience. The heightened stakes result in a faster rate of loss, ultimately diminishing the enjoyment that guests once derived from the casino. **Dining Options** Another significant change is the limitation of breakfast service to Saturdays and Sundays only. This decision overlooks a key preference among American guests, who typically expect breakfast availability throughout the week. The dining experience has further declined with the steakhouse now operating exclusively on weekends, a puzzling restriction, considering the popularity of steak in American cuisine. **Promotional Changes** Guests are likely to feel disappointed by the loss of complimentary offerings during the registration process. Previously, players received free play and various promotions upon check-in, enhancing their stay and gaming experience. The absence of these incentives may deter repeat visits and diminish overall guest satisfaction. **Security and Atmosphere** The atmosphere upon entering the casino is currently lacking in professionalism, particularly regarding security personnel. Instances of guards engaging in casual behavior—such as beatboxing or appearing disengaged—contribute to a perception of neglect in guest welcome and safety. A vibrant and attentive environment is crucial for enhancing the overall casino experience. **Accommodations** Despite the aforementioned drawbacks, the hotel accommodations themselves merit high praise. The rooms are modern, impeccably clean, and exceptionally comfortable, boasting the best pillows that cater to the needs of all guests, including those with chronic pain. However, the trend of not providing even basic amenities such as microwaves is disappointing, particularly for guests wishing to reheat leftovers or enjoy a late-night snack. **Staff Performance** Perhaps the standout feature of the Mountaineer Hotel & Casino is its staff. From casino tables to restaurants and housekeeping, every employee demonstrated professionalism, courtesy, and a helpful demeanor. This consistent level of service is a strong asset to the establishment and is commendable. **Conclusion** The Mountaineer Hotel & Casino is at a crossroads, grappling with significant operational changes that detract from the guest experience. While improvements are needed in gaming options, dining availability, and overall atmosphere, the hotel benefits from modern accommodations and exemplary staff. Future adjustments reflecting guest preferences could greatly enhance the popularity and reputation of this establishment in the long run.